CUSTOMER SERVICE
Countries : Mexico
Type of Contract : PERMANENT
Number of hours per week : 45
Salary range : $30,000-$35,000 MIL PESOS
1. Provide personalized attention, both over the phone and digitally (electronic means), to all clients and sales executives.
2. Handle and input orders and documents related to each client into the ERP system. 3. Correctly apply the organization's sales policies.
4. Correctly apply sales strategies.
5. Correctly apply updated and authorized price lists to upload them to the ERP system.
6. Correctly apply each client's sales conditions.
7. Prepare the quotation form currently in the ERP system.
8. Send the authorized quotation form to the sales executives.
9. Follow up on order deliveries.
10. Follow up on delivery dates with the production area and update the ERP system. 11. Prospect potential clients, using the authorized process for client prospecting (cold calls).
12. Attend to current and potential clients.
13. Promote the company's products.
14. Attend to current and potential clients.
15. Follow up on sample requests with the DNP area from start to finish (for potential clients and new models).
16. Meet the area's goals.
17. Tasks assigned by your immediate supervisor.
18. Generate sales statistical reports.
19. Measure and comply with the position's KPIs.
20. Follow up and notify delivery and shipment dates to the logistics department.
Job description
Education: University Intern or Bachelor’s Degree
Specialty: International Trade,
Training: International Business
Experience and Skills:
1 YEAR IN SALES.
1 YEAR IN CUSTOMER SERVICE AREAS
ADMINISTRATION
INTERPERSONAL RELATIONS
TEAMWORK
SELF-MOTIVATION
NEGOTIATION
Computer Skills: OFFICE (intermediate), OUTLOOK, X ERP SAI.CRM